Fund Check and ACH with a Credit Card
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Frequently Asked
Questions

What is Corpay One?

Corpay One is a leading bill pay solution for small businesses. Picture your bank’s bill pay - only smarter. You can build custom bookkeeping and approval workflows that work for your team while streamlining payments to your vendors. This is one effortless platform, designed to save you time, money and help you focus on what counts.

How does Corpay One work?

Corpay One is a bill pay service provider. That means we enable you to pay your bills (by credit card* or any bank account!) through our payments platform. Our AI enables you to scan and automatically load invoices to our system, where they can be approved and paid. Vendors can be paid via Check, ACH, Wire and Virtual Card. And we're encrypted to the highest standards - so you never have to worry if your account is safe. The best part? No monthly fees.
*2.9% transaction fee applies. Visa, Discover and Mastercard only.

What customer support does Corpay One offer? 

When you create an account with Corpay One, you will be assigned to one of our activation specialists who will be there to walk you through the onboarding process. We also offer chat support (with a short response time!) on our website and have a Help Center packed with helpful articles.

How does Corpay One make money?

Corpay One is a part of FLEETCOR, an S&P 500 company (NYSE: FLT) and global leader in B2B payments. We earn a small percentage on your Virtual Card payments. Plus, we charge a 2.9% transaction fee when you opt to fund Check and ACH payments by credit card, offer our own Corpay Mastercard® and charge $9.50 fee for Wire* payments. These are revenue-generating for Corpay One, while still bringing you an essential business platform at low cost. 
*The receiving bank may charge an additional fee for wire payments for which Corpay One is not responsible. For more information on all of our fees, click here.

What if I need to cancel?

Corpay One is a subscription-free platform. That means you will not be charged for keeping your account active. You can delete your account at any time inside of your Account Settings. Or, connect with support@corpayone.com for help.

Is my bank information secure when added to Corpay One?

Yes! We're encrypted to the highest standards - so you never have to worry if your payment details are safe. When you add bank account, it is connected securely via our authentication partner - Plaid. Plaid enables us to securely link to your bank without accessing your credentials. We've also teamed up with Onfido to verify our users' identities before they can take advantage of most payments features. This helps keep our platform safe.

How does Corpay One protect me from fraud?

Corpay One is designed to keep you safe. That's why we have built-in features like money laundering and fraud detection, duplicate bill detection and an audit trail on every bill and vendor profile. We also enable you to set specific permissions for your team, allowing you to prevent employees from tampering with payment information altogether - and so much more.

Is the Corpay One network secure?

Yes! All passwords and other sensitive data are encrypted to the highest standards - AES256. Decryption keys are stored on separate machines and none of Corpay One's internal servers handle plaintext passwords. Your connection to our website is also protected by 256-bit Secure Socket Layer (SSL) encryption.

What happens to my payments if there's a server error?

Corpay One's servers are set to secure all your data in multiple copies, with multiple automatic backups occurring several times a day. If an error causes one server to stop, another server is ready to take over immediately without loss of data. Corpay One has an uptime availability of 99.9%, which is measured regularly.

Does Corpay One sell my information?

No, Corpay One does not sell any of your account information. To learn more about how we use and collect customer data, head on over to our privacy policy.

I’m an accountant, can I use Corpay One?

Corpay One’s Advisors platform for accountants and bookkeepers helps automate client accounting services. We have a dedicated Advisor dashboard with features specific to your business and client needs. For more information, book a custom demo or contact us at advisors@corpayone.com.

I'm an accountant, does Corpay One charge a fee per client?

No! There are no monthly fees and you can add an unlimited number of clients for free. To learn more about our pricing for client bills, click here.

What customer support does Corpay One offer to me and my clients?

When you create an Advisor account with Corpay One, you will be assigned to one of our activation specialists who will be there to onboard you and your clients. We also offer chat support on our website (with a short response time!) and have a Help Center packed with helpful articles for you and your clients.

What systems integrate with Corpay One?

Corpay One integrates with the tools in your tech stack to create a seamless bill pay process. We integrate with the following accounting systems: QuickBooks Desktop and Online (2021), Sage Intacct, Xero and FreshBooks. We also integrate with Slack and other accounting systems via Zapier. To learn more about all of our integrations, click here.

Trust is important to us!

4.6/5 based on 70+ customer reviews
Excellent
Rating stars
Green Rating Stars
Take my money :)This is how accounting and payments should be done in 2020.One of the best automation services I have seen around invoices and bookkeeping.
Keenan Pinto
Green Rating Stars
To say it has significantly lowered time paying bills would be an understatement. We practically don't spend any time paying bills anymore.
Andrew Lolk
Green Rating Stars
Great app, works well and is easy to use. If you don’t want to waste too much time on paying bills this is by far the easiest and fastest option.
William Schneider

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